Vonage 2nd line. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Forum team are best placed to help and issue has been flagged to them. ; Online: This tells your contacts if you are. Virgin Media; My Virgin Media; Shop;. Child Safe and Virus Safe filters require use of the default VM DNS typically via a Hub in Router mode. Used to work fine and now doesn’t work at all. Child safe not working. . Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. The process will be quite similar for other top VPNs like PIA, Cyberghost, NordVPN, and Surfshark. type roblox. Use the account holder's authentication credentials to sign in here and:then select Account settings > Online security. Chatter and natter. Apps and technology are changing quickly, and it can be hard for parents to keep up. Account - Mobile. 8. Choose which device you would like to set it up on. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Faced. While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. 1. Manage Your Account. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. In response to lotharmat. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Use the first option ‘Remind me to take a break’. It may take a few minutes for the block to be disabled. Try both Mac and Windows. Doesn't work in Igconito, Chrome Browser, Edge or Safari. --. In the ‘Web Safe’ section, select ‘Change Settings’. Nobody in the group will know you have them on mute. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. 222 and 208. Tuning in. GET YOUR DIGITAL TOOLKIT. Try setting the DNS on you device manually, and use Google's DNS servers as a test. My Virgin Media App. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Log in to My Virgin Media. Discover the web for yourself. Subscribe to this message's RSS feed. on 18-01-2023 20:59. Kind Regards, Steven_LSome simple ways to bypass the filters: Use the Pirate Bay Proxy. 1 Kudo. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Options. com, @ntlworld. I’m having the same problem. 8. Any website unsuitable for children is blocked by default. 99. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. Sabrina. To turn off SafeSearch on Virgin Media, follow these simple steps: 1. Use a free web proxy and enter Use the Get Magnet Link site. Bypass Child Safe & Virus Safe Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. If your cables and volumes are okay, run the audio troubleshooter. Phone. I have WebSafe ChildSafe enabled, and use it to block websites (including roblox. Foster carers and adoptive parents. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. Stay safe online. 1. Click on Manage Web Safe. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. From blocking unwanted calls to keeping young children safe online, this guide looks at the security settings offered by Virgin Media for all your devices. Please let us know. Open the Play Store app and tap the Menu button. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". 1. Parental controls leave search sites such as Google and Bing accessible. Ask Your Own Computer Question. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. It'll help to protect any device that's connected to your Virgin Media home network to keep you, your family and your gadgets safe. com, minecraft. Children under 13 can use the site but their account must clearly state in its bio that it is being managed by a parent or guardian. Manage Your Account. Options. . OpenDNS provide instructions here :. My Virgin Media App. It seems to be a common problem that websafe and child safe cannot be turned off which is why im here! I also cannot contact virgin media any other way except phone call which i dont have time for so please can someone fix webchat and alao help me with turning off websafe and childsafe as my broadband is. If Child Safe is on then it is responsible for the issue observed because it blocks access to adguard. . You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 8. Afterward, click Apply and save your settings. Parental controls block websites and applications that you think are unsuitable for your child. Clear search Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 1. Click this link. net, pubg. 168. Web safe provides ultimate protection when using the internet. 0 you will need to use 192. In response to Client62. 1. need help the my account just doesnt work and i cant sign in to change any settings please help i only got this service like 4 days ago might cancel if i cant get this fixed soon. 162. Virgin Media takes online safety seriously. Clear searchVirgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. We'll go over how to set up the filter, what. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Any website unsuitable for children is blocked by default. Social media guides. Account - Cable. At Virgin Media, we created WebSafe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. Learn more Have I helped?Options. Changing network settings to use any Public DNS should re-gain full access for the device. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. Although both apps are safe for kids to use, it’s still worth reviewing and monitoring your child’s profile from time to time. ThanksFeel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Create a PIN. To fix this you’ll need to log in to your router and change a few settings. Yes, VPN sites are blocked for me, I can't enter any (such as the link you provided, as well as nordvpn, expressvpn, etc). in/myVM . Broadband, mobile and WiFi providers offer filters to limit the inappropriate content a child might see. Virgin Media customers can get unlimited online protection. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Healthcare Professionals. Hi , A warm welcome to our Community Forums and thanks for your post. 10 REPLIES. Despite this, Certain websites are still being blocked with the virgin media message that my child safe options are blocking the site. 2. I'm more than happy to send you a PM to pass security and get this sorted for you - please expect this PM to arrive shortly and respond when you can!This is a workaround for when Child Safe & Virus does not or cannot be turned off Changing the computer's network settings to use any Public DNS should re-gain full access. Kids can play, learn, create and connect. For Business ; Existing Customer ; Broadband deals . To do this you need access to a browser via any device (preferably a laptop/PC for viewing ease) then in the address bar type 192. Not that he has chosen to turn on a child safe filter. on 06-03-2023 16:05. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Hit ‘settings’. 1. 0 that contains your default network information. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereThanks for posting and welcome to the community. Connect to the router with a LAN cable. It only appears when using Microsoft Edge as the browser. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. Residential care settings. You can also take our Children's internet safety test which. Virgin Mobile doesn't have a option called 'Child Safe'. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly set At Virgin Media, we take the protection of your little ones very seriously. 222 and 208. e. Now select the Lock programmes by Age Rating option. 222. com under Blocked Websites section and then select Add. Stay safe online. The internet is an amazing place. try going to if Web Safe is on this site should be blocked. 1. If you don't remember the family Link passcode or, you will need to Factory Reset your Android phone and sign in with a new account. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Login to the Virgin Media online account in a web browser. Broadband & mobile networks. OpenDNS provide instructions here :. All Rights Reserved1. QuickStart, set up and connections. Reply. Forum; Apps. Here’s how we can help. From there you can select the different categories, such as Films, TV, Apps & Games or Music, and restrict your child’s access to the content types by age or maturity. QuickStart, set up and connections. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. 0. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Bypass Child Safe & Virus Safe. Login in the the Virgin Media online account and try the to enable websafe. Top five tips for parents. We would like to show you a description here but the site won’t allow us. Abdelmonem. I have no idea why that is so, but deactivating it seems to solve the issue. I'm looking to block certain websites but not enable child safe mode on their VM website. Reply. Preferred DNS 192. Thanks for your first post and welcome to our Community. On the remote press the Menu button. However, it seems to have stopped since a few days ago. Click Turn Kidsafe OFF to confirm. I am sorry hear that you are having issues with the websafe. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. My Virgin Media makes managing your account easier with all your information in one place. select Save changes and confirm changes are saved as. 8. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoQuickStart, set up and connections. Enter your PIN to set up. Despite the options showing as enabled on the Account Settings page, I can still access. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Browse. I suggest you to follow the below steps and check if it helps you regarding the family safety settings. 222 and 208. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. 67. Account - Mobile. My child safe settings are off but are currently blocking sites regardless. Hi, @nigellowden Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off - 5264565When I looked up omegle on my web I got a website that says, your virgin media child safe settings have blocked this site. I have web safe switched off but still certain sites wont load. resolved IP Address is 185. Virgin Media. These are two settings – Virus Safe and Child Safe. Options. I noticed a few days ago that it stopped blocking any of the sites it is supposed to (including the specific site above, and gambling sites. VPNs we tested to unblock various forbidden resources. Login to the Virgin Media online account in a web browser. AS Name. You then can choose a period of time to set for a reminder, say 30 mins or an hour. Thank you so much for your post and welcome to the community forums, it's great to have you here. select Account settings > Online security > Websites; type roblox. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. Thanks for confirming your details via private message @JohnnyT8. We would like to show you a description here but the site won’t allow us. --. Hi there, thank you all for your help. We created Web Safe for our customers to make browsing safety a no-brainer. Hi , Thanks for coming back to me. Parental controls block websites and applications that you think are unsuitable for your child. Sign in . Very sorry to hear you've got an issue with the Child Safe feature. It'll help to protect any device that's connected to. You can go look up how to change the DNS in whatever operating system you are using yourself. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Learn how you can change Web Safe settings to turn Child Safe off. Then follow the steps to register for free. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fix changes not being saved. See. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKNew campaign urges parents to switch on digital controls to keep children safe online. Switched On Families. I go into settings and it says child safe is on, I’ve tried toggling it on and off and blocking specific websites but nothing. 222. Virgin Media. In response to lotharmat. 0 Kudos. Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. Every attempt bounces me back to the 'My Account' page. e. This is a workaround for when Child Safe does not or can not be turned off. Virgin Media Web Safe comes as. Bypass Child Safe. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Subnet prefix length 255. I have just had VM broadband installed. Your eBay page should then load OK wrote: Hello dear, I have the same issue and so far I'm using my mobile network which is Virgin as well. Within the app itself, there are two settings that can provide a pointer. I’m sorry to hear of the issues that you’re having with your child safe settings, this is a known issue and is currently being investigated by our team, we don't have any further information at the moment but hope that we can the issues resolved very soon. We are able to update this setting for you manually too, we just need to confirm a few account details. Enter your PIN. Options. 0. If you haven’t changed your password, the default one is placed on the bottom of the router. Community Natter. Learn about online safety. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. We give all our customers a complete, market leading security package called Virgin Media. I have it enabled on the Virgin Media page. 1. Options. Could it be a different situation, i. Sign into your My BT account online. comThis website uses cookies. Click Turn Kidsafe OFF to confirm. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Other sites and apps will have different security settings, so learn how to adjust security and privacy settings, and how to block/report inappropriate items if necessary. Below are workarounds for when Child Safe & Virus does not or cannot be turned off Changing network settings to use any Public DNS should re-gain full access for the device. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. FWIW Child Safe of recent seems to lack stability with posts on the forum noting: changes not being saved saved changes reverting without obvious cause Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites ty. Go to My Apps then Web Safe you will see the Child Safe setting. changes not being saved; saved changes reverting without obvious cause; Should you still wish to use Child Safe then sign in here and:. Account - Mobile. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. When I check the DNS settings on my device it says it’s using the VM DNS servers. Networking and WiFi. For best. Abusive images of children is 3 clicks away Most people don't know that and most households unfortunately do nothing about it. We would like to show you a description here but the site won’t allow us. Open an internet browser and type in the Virgin Media IP address: 192. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. on 05-04-2023 13:11. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. 168. Reply. Just toggle this off and click Apply. . To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin Media then either DNS has been manually set on device or, if using Hub in modem mode. Use parental control software and consider using filtering options, monitoring. 1/help for specific device where Web Safe is not working. It's easy to turn on. No one in house can send messages , pictures videos etc. That said, the more you know about the web, the better understanding you. 0. My IP address has been blocked by Virgin Media. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Users aged 13-17 have additional privacy settings. Go to My Apps. Try with OpenDNS using 208. 220. . Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes. 1. 168. Not that he has chosen to turn on a child safe filter. com). If you don't mind, I will need to send you a private message. Safe and Child Safe turned on by default. Don't Create Content Areas in Blocks, No nesting blocks. must contains at least one letter and numerical character. Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. To run the troubleshooter: Under “System and Security,” click “Find and fix problems. --. When I go Account Settings -> Account Details and update contract phone details it says "Sorry the change you made were not saved, - 5199342. on 17-02-2023 16:14. Look out! Your Virgin Media Child Safe settings have blocked this site We think this site may contain material that's unsuitable for children, so it's been blocked by your account's Web Safe settings. 222 and 208. Go to your browser settings and click Advanced settings. Joining in. Options. 100 and. 1. 8. Sorry to hear that your child safe is not blocking unsuitable websites. Use the first option ‘Remind me to take a break’. Then re-enter the passcode to confirm. Please, check the top right-hand side of. Tap Settings > Parental Controls. I did try to access a restricted site over the WIFI and. Minimize database calls. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. - 5375863. And pornography is a massive problem - 60% of children under 12 have seen pornographic images Login in the the Virgin Media online account and try the to enable websafe. Prefer Controllerless blocks. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Research commissioned by UK multiplay operator Virgin Media O2 in support of Safer Internet Day reveals parents’ concerns about their children’s online safety and spending habits, including donating to online streamers, buying downloadable content and much more. Call Virgin Media on 150 from your Virgin Mobile phone or 0345 454. Web safe provides ultimate protection when using the internet. Customer since 1993. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. 1 ACCEPTED SOLUTION. 222 and 208. 8. Networking and WiFi. If the sites are still blocked, then the fault is not with VM. 222. 1. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 1. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. The computers and devices you wish to authorise are set up so that. I’m pretty sure I had it turned on in my old house and it was fine. Uncheck the ‘Enable Web Safe’ box. ###. As Matthew_ML previously stated these default / factory settings can be changed:. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. They come in all shapes and sizes, from stand-alone software to. Select Parental Controls in Virgin Media Web Safe. 220. We would like to show you a description here but the site won’t allow us. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fixFWIW Child Safe of recent seems to lack stability with posts on the forum noting:. Hit ‘settings’. The settings are available under the My Virgin Media app provided that you have added your Virgin Mobile account to the app. 168. 67. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. Web Safe. com under Blocked Websites. Select Help & Settings. Check that childsafe is enabled on your Virgin Media account. Browse Virgin Media Virgin Media Community. . Users can customise who can see this in settings. It is managed from the Virgin Media online account. Seems a common problem with no simple solution. Virgin Media. All other searches end in an attempt to get me to pay for Virgin Media Internet Security’ powered by F-Secure.